Following the initial meetings a scheme will be put together containing recommendations for the design and furnishing of the client's home. In respect of the whole or part of the estimate you accept we will accept the client's written instructions as a firm and binding order for the client to purchase from us the items referred to. If the client does not like our colours, ideas or recommendations there is no further charge for our services and we would be happy to discuss any comments and requirements further.

We will make every effort to have the various items delivered and fitted into the property, in accordance with the client's instructions, as soon as possible. A deposit of fifty per cent of the various agreed prices is required as and when a firm order is placed. The balance is due as and when the relevant item is delivered to the property.

It can and does happen that items are discontinued prior to delivery.  In such an event our arrangement in regard to that item will be cancelled. We would hope to satisfy the client with another item. In the event of an increase in price prior to delivery we reserve the right to pass on that increase. If the client is unhappy with the increase then the client has the right, within fourteen days, to cancel. In the event of an item being cancelled or discontinued, we will either return any deposit paid on that item or credit the amount against other items.

It is not possible for us to be experts in regard to every material, we rely on our suppliers as to whether the various materials are suitable for the specific purpose for which the client intends to use them and we cannot accept responsibility in that respect. It is normal trade practice for manufacturers/suppliers/fitters to impose standard trade conditions in connection with clearing themselves from responsibility on matters affecting the goods, quality and supply. Whatever conditions are imposed also have to be included in our arrangements with the client. Where possible we will, on request, supply the client with copies of those conditions. These conditions cannot be so onerous as to come under the heading of “unfair contract terms”. This does not affect the client's statutory rights as to quality of goods, work and fitness for purpose.

 

Deborah Montlake